I don't know how they wrote this with
a straight face. This was a real memo sent out by a computer company
(IBM) to its employees in all seriousness. It went to all field
engineers regarding a computer peripheral problem. The author of
this memo was quite genuine. The engineers rolled on the floor!
Especially note the last couple of sentences...
To: Whom this may concern
Re: Replacement of mouse balls
If a mouse fails to operate or should it perform erratically, it may
need a ball replacement.
Mouse balls are now available as FRU (Field Replacement Units).
Because of the delicate nature of this procedure, replacement of
mouse balls should only be attempted by properly trained personnel.
Before proceeding, determine the type of mouse balls by examining
the underside of the mouse. Domestic balls will be larger and harder
than foreign balls. Ball removal procedures differ depending upon
the manufacturer of the mouse. Foreign balls can be replaced using
the pop off method.
Domestic balls are replaced by using the twist off method.. Mouse
balls are not usually static sensitive. However, excessive handling
can result in sudden discharge.
Upon completion of ball replacement, the mouse may be used
immediately. It is recommended that each person have a pair of spare
balls for maintaining optimum customer satisfaction.
Any customer missing his balls should contact the local personnel in
charge of removing and replacing these necessary items.
Please keep in mind that a customer without properly working balls
is an unhappy customer.
 
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